RETURN & EXCHANGE
BoldMiss’s 3 days returns and exchange policy gives you an option to return or exchange items purchased on BoldMiss for any reason within 3 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.
- The following EXCEPTIONS and RULES apply to this Policy:
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. dress must be packed in the original dress box)
- We only accept returns for products purchased directly from BoldMiss’s desktop/mobile sites, app. Any return request for products purchased from our indirect online and offline distributors will be declined by us
- Products sold out under any sale will not be returned, those can only be exchanged
- Please note that we do not refund any Shipping or COD charges incurred by you
- Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
- If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit.
- Please check the items, type of return/exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you
- In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
- Both return and exchange on the same order should be done in the same go to avoid complication.
- Any product having sale/discount/offer will not be taken for return. Only non discounted products are eligible for return
How do I place an exchange request on BoldMiss?
- If you want to exchange products purchased from BoldMiss, please follow the below mentioned
- You can create exchange for products purchased from BoldMiss within 3 days of its delivery under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
- Place the product in a packet and seal it. Please ensure product is unused, unwashed with all the tags intact.
- Hand over the original product to our delivery staff once he/she arrives for the return pick-up
- Once the product is received at our warehouse and passes the necessary quality checks, we will ship the requested for exchange to you. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference
- In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit/refund for the same (excluding Shipping and/or COD charges) as per your preference
- The exchange process at BoldMiss takes 15 - 18 business days from the date of placing the exchange request.
- The entire return request to refund completed journey will take 15 - 18 business days
- We will pick up the return within 3 - 4 days from the request placement date
- The return takes about 3 business days to reach our warehouse
- Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 5-7 business days for the amount to be credited into your account
- In case of any refund discrepancies, Bold Miss may at its sole discretion, request you to share with us a screenshot of your bank statement
- Once you return a product to us, we will add the value of your order (Minus any Shipping and/or COD charges) back in your account as BoldMiss Store Credits. You can use your store credits for further shopping with us.
- Once your select the product/products to buy and add to bag, automatically a store credit tab will reflect the store credits utilized by you on the checkout page, and the total amount to be paid by you will be calculated after deducting the store credits in your BoldMiss account.
- Please note, you need to be signed in with your registered BoldMiss to view and utilize your store credits.
If you are returning multiple products from a single order together, we will generate a single Return ID for all products and you will receive an e-mail confirmation for the same
If you wish to return another product from a single order at a later date, still within the 3 days return policy, we will accept your return but we will not arrange a reverse pick-up for the second time. The subsequent returns for the same order will be self-shipped by you and no reimbursement for the same will be provided by us in any form
Currently, we pick up products only from a list of PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site. Please note the following salient points -
- We will pick up the return within 3 - 4 business days from the request placement date
- Please keep the return shipment ready
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.
For any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to email@example.com and we will investigate the case and reply within 48 hours with the best available resolution.
** Any such complaint raised after 48 hours of receiving the order may not be considered.
Generally, our courier partner delivers the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to mail us on firstname.lastname@example.org within 48 hours of the delivery intimation from our end. We shall arrange a proof of delivery for you within 48 hours of your complaint from the aligned courier partner.
** Any complaint raised after 48 hours of receiving the delivery intimation may not be considered